The top 3 reasons why you may experience a wait:
We appreciate your patience and understanding as you wait for your appointment. We know how frustrating and uncomfortable waiting can be, and we’re doing everything possible to see your pet as soon as we can.
#1 - Special Accommodations
The amount of time estimated for each appointment isn’t an exact science, and not always within our control. Late arrivals, complex cases, and pets with anxiety or behavioral issues can all impact your wait time.
Please know that our medical team is fully staffed, and we only schedule the appointments that we know we can see.
#2 - Emergencies
Sometimes we need to see patients based on the severity of their condition - not their time of arrival. The number of life-threatening cases arriving at our hospital varies and can have an impact on your wait time. We know it's hard to watch other pets get seen ahead of your own. When this happens, we’ll do our best to keep you informed of the situation and the expected delay.
#3 - Tender Loving Care
Discussing palliative or end-of-life care is upsetting for anyone who loves their pet. In these appointments, we allow clients more time to ask questions and express their concerns. Please continue to be patient as we are still working hard to have your pet seen in a timely manner.
At Brook Farm Veterinary Center, your pet’s health is our life passion. Our team of highly-trained medical professionals values the time it takes to give your pet the best care possible. Thank you for waiting. We’ll be with you shortly.