Cancellation Policy

Thanks for scheduling your pet's appointment!
We appreciate you booking an appointment with us. If you need to reschedule or cancel your appointment, please do so at least 24 hours in advance so we can help another pet who needs our medical attention. No-shows, late arrivals, and late cancellations, make it so fellow pet parents can’t get their BFFs the care they need.

Our Policy
• Rescheduling or canceling your appointment with at least 24 hours of advance notice will not result in a fee.

• Rescheduling or canceling your appointment within 24 hours of your scheduled appointment will result in a $25 fee.

• If you cancel within an hour of your appointment or do not show up for your appointment, you will incur a $50 fee.

How to Cancel or Reschedule Your Appointment
If you need to cancel or reschedule your appointment, please email us at or use the PetDesk App.

Since we have limited staff to answer calls, we recommend contacting us via email, app, or text; however, if you would prefer to call, you can reach us at (845) 878-4833. Please be prepared to hold during times of high call volume.