place of healing
Healing starts with feeling safe.
Brook Farm is a place of care for animals, clients, and our team. We honor the importance of safety, dignity, honesty, and respect.
our guidelines
A compassionate place for all.
What you can expect from us
You can expect professional, respectful communication; thoughtful attention to your questions and concerns; and honest recommendations with clear, transparent next steps.
We welcome people of every identity and background, and we believe trust also means taking responsibility—so when we fall short, we are willing to acknowledge it, address it, and work to make things right.
We welcome people of every identity and background, and we believe trust also means taking responsibility—so when we fall short, we are willing to acknowledge it, address it, and work to make things right.
What we ask from our community
We ask everyone who enters Brook Farm to treat our team, fellow clients, and other visitors with respect. Threatening, discriminatory, abusive, or demeaning language or behavior is not acceptable.
For everyone’s safety, please follow staff instructions and allow appropriate space for fearful or reactive animals. We also ask that concerns be shared directly with us so they can be reviewed and addressed, and that you understand urgent cases may occasionally affect timing—when they do, we will keep you informed.
For everyone’s safety, please follow staff instructions and allow appropriate space for fearful or reactive animals. We also ask that concerns be shared directly with us so they can be reviewed and addressed, and that you understand urgent cases may occasionally affect timing—when they do, we will keep you informed.
Respect is the foundation of care.
Brook Farm does not tolerate harassment, threats, hate speech, discrimination, or abusive conduct toward team members, clients, or visitors. When behavior threatens safety or the ability to provide care, service may be limited or ended in accordance with hospital policy.
We're in this together.
We are proud of the diversity within our team and the community we serve. Bringing together people of different races, genders, identities, abilities, backgrounds, and lived experiences makes us stronger and helps us create a space where everyone feels safe, welcome, and affirmed.
We are especially committed to supporting people who have historically been underrepresented or marginalized in our industry, including queer, trans, and non-binary people; Black, Indigenous, and other people of color; disabled people; parents; immigrants; system-impacted individuals; and anyone affected by systemic barriers or discrimination.
We are especially committed to supporting people who have historically been underrepresented or marginalized in our industry, including queer, trans, and non-binary people; Black, Indigenous, and other people of color; disabled people; parents; immigrants; system-impacted individuals; and anyone affected by systemic barriers or discrimination.
Welcome to the family.
The best veterinary care grows from trust, clear communication, and shared responsibility. If that sounds like the kind of practice you want for your pet, we look forward to meeting you.
book an appointment
Here when you need us.
Schedule online in minutes, or call or text to speak with our team. Same-day appointments are often available for pets who need to be seen sooner.
